Help & guides
Practical guidance for checks, saved inquiries and your account.
Browse all guides. This searches help content, not private inquiries or external websites.
Start here: Check, save an inquiry, organize a case, upload supporting files, review transactions and download records. FAQ covers free accounts, results, manual file checks, file removal, privacy, encryption, private notes, sign-in and account requests.
Read the getting-started guide and FAQPlain-language explanations, examples and safer steps, with an alphabetical contents list. Covers Advance fee scam Affinity scam AI investment scam Bait and switch scam Blackmail using crypto Crypto ATM scam Crypto gaming scam Crypto job scam Fake crypto mining offer Fake investment group Fake trading platform Giveaway or airdrop scam Hacking and account break ins High return investment scam Identity theft Impersonation scam Liquidity mining or yield farming scam Ransomware Recovery scam Relationship investment scam Romance or social media scam Rug pull scam Signal selling scam Tech support scam Wallet drainer scam.
Read the crypto scam guidePlain-language explanations, examples and safer steps, with an alphabetical contents list. Covers Copied message or shared file scam Email phishing Fake invoice or payment change Fake sign in page Fake support alert Phone call phishing QR code phishing Social media or chat phishing Targeted phishing Text message phishing Verification code theft Voice or video impersonation.
Read the phishing scam guideUse a desktop or tablet for more room when comparing inquiries, entering transactions and preparing reports. Linked inquiries appear in a compact table, with a stacked layout on phones. Open View recorded checks for the latest three checks, or select the inquiry name for its full history. Removing an inquiry from a case removes only its link; it does not delete the inquiry. Cases are private and are not automatically submitted to staff or authorities.
My casesDownload the transaction template in CSV or XLSX. Column headers can be in any order. Review dates, descriptions, amounts, currencies and transaction references, correct flagged values and confirm selected rows. Initial transaction-template imports are included in free Level 1 when customer uploads are enabled; files wait for a manual operator check. Keep the original workbook unchanged. Formulas, macros, external links and embedded objects are not accepted. Make a separate values-only copy using Paste Special. Saved formula results may be outdated; amounts and transactions are not verified findings. XLS, JSON and original email EML support are future work.
Read the spreadsheet preparation guideCompleted domain checks saved to active member accounts can contribute to a 90-day community count. Each account counts once; your account is excluded when you are signed in. A count appears only at three or more qualifying members. Names, individual search dates, notes and inquiry contents are not shown. This is current context, not evidence of fraud, verified unique people or a risk-score factor. Anonymous unsaved checks and URL checks do not contribute. Current counts are not included in PDF, CSV or account downloads.
Start a checkEnter a website, domain, email, phone number, or wallet on Check. Select the wallet network when prompted. See why explains the available evidence and coverage. No information found does not establish safety.
Start a checkChecks in the current session form an inquiry. Choose Save This Inquiry and sign in or create an account when asked. My Inquiries lets you find saved checks, assign groups and add private group notes. Save before clearing your browser session.
My InquiriesInquiry and group PDF/CSV downloads use saved information, without new lookups. Private group notes are excluded. A group download includes the whole group even when the list is filtered. Larger reports have size limits; a large PDF may take longer to prepare.
Find a saved inquiryUse Forgot password on Sign in to request a reset email. Check your spam folder and open the newest link in the same browser. Account settings includes a separate private data download, including group notes, and operator-assisted account/data requests.
Account settingsRead See why for the evidence and any missing coverage. An unavailable check is not a no-match result, and these categories are not probabilities of fraud.
Saved results reflect the original check. Run a new check to assess current information. Domain registration, phone metadata and basic wallet activity are informational and do not add warning points or establish ownership.
